The Internal Affairs Bureau receives complaints against department personnel from citizens and outside agencies. Once a complaint is received, it is reviewed to ensure that it meets the necessary requirements for investigation.
If a complaint is determined to be better handled by the respective Watch Commander of a station or Field Sergeant, then it may be forwarded to those groups to be handled at a supervisory level. If a complaint is deemed to require internal investigation or higher review, then it is accepted by the Internal Affairs Bureau and assigned to a specific case number.
To aid in the investigation process and to ensure that there is enough to actually process the complaint, it is vital that you attach any evidence you have to your report.
(( This includes IC evidence and OOC evidence. We will determine whether the OOC evidence is ICly viable or not throughout the case. ))
Prior to filing a report, please consider whether or not your complaint could be handled by on-duty Sheriff's Department supervisors. Many situations do not require Internal Affairs and we receive many complaints that could be easily resolved by supervisors in the field. If you are unsure, you may go ahead and submit the complaint and it will be assigned accordingly.
What Happens After I Make A Complaint?
The Sheriff's Department will look into your complaint and talk to the people involved. Please give us a list of people you think we should talk to that can give us specific information about your complaint. The amount of time it takes to complete a complaint review or investigation depends on many factors and can vary from a few days up to two weeks.
You can check with the Sheriff's Department at any time about your complaint. When we are finished looking into the matter, we will write and tell you what was decided. The Department may find that your complaint is justified and take appropriate action with respect to the employee.
On the other hand, the Department may not find enough information to substantiate misconduct on the part of our employee. If you are dissatisfied with that decision, you can talk to the Station Captain or the person who was in charge of looking into your complaint. They will listen to your reason for dissatisfaction and try to assist you.
The Internal Affairs Bureau reserves the right to reject complaints on incidents if the reporter waits too long to file the report. This is entirely dependent on the nature of the situation, the time that has passed and the severity of the allegations.
While every effort is made to keep the identity of a reporter private, some aspects of the case may inadvertently reveal the identity. The Internal Affairs Bureau's policy is that the identity of reporters is never disclosed to those outside of Internal Affairs and senior staff directly reviewing the complaint unless the reporter discloses this information themselves.
Complaints may be rejected with good reason. All rejected complaints are still kept on file and the reporter is advised of the reason for the rejection, as well as how to fix the problem if possible.
(( Foreword: The Internal Affairs Bureau only investigates in-character incidents unless specified otherwise by faction leadership. If your complaint alleges an issue with role-play quality then please direct your message to the LSSD Executive Staff user group. ))